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Hello there - welcome to Woldsonline.

Terms & Conditions

Company Information

Woldsonline Part of Flair Supplies Group

Headoffice and warehouse
78 Warfield Road
Kelleythorpe Industrial Estate
Driffield
East Yorkshire
YO259DJ
United Kingdom

Email: sales@woldsonline.co.uk

Woldsonline is a trading name of Flair Supplies Group

VAT Number: 747 594680

Business Hours

Monday - Friday 09:00 - 17:30
Saturday, Sunday & Public Holidays Closed

 

Terms & Conditions of Purchases

When purchasing our items you are agreeing to abide by these terms:

Woldsonline reserves the right to cancel any order prior to dispatch. 

Woldsonline has made every effort to ensure that all product information on our listings and our website is accurate.

Some information, including images and product specifications, is provided by third party sources such as the product manufacturers and suppliers. Therefore, we cannot be held responsible if this information is not completely accurate.

Colours are representative and may not reflect exact shades. Colours and patterns are subject to variation and change. The customer accepts that colour differences can occur in any product when it is being viewed and compared on a computer monitor or device screen. 

We reserve the right to change and remove any item from the product range at any time.


Pricing

  1. Pricing on the website is subject to change without prior notification.
  2. In the event that an error in price or description has been made on the website we reserve the right to cancel any order. If a pricing error has been made on a product you have placed an order for, you will be notified and given the option to accept the corrected price or to cancel your order. A refund will be processed if payment has been received.
  3. VAT is payable and is included in the price shown on the website.


Payment

We accept payment by credit card (Mastercard, Visa) and debit card, as well as by PayPal and Amazon Payments.

Delivery

  1. All products are scanned during the picking process, checked before dispatch and are carefully hand packed.
  2. We aim to dispatch all orders within 1 business working day (so not including Saturdays, Sundays or public holidays), following cleared payment.
  3. Depending on the size and volume of individual items or orders, we dispatch goods by Royal Mail Signed For delivery and by DPD. For some orders we may also use Parcelforce or APC Overnight.
  4. Free postage on larger and/or heavier and/or oversize products is applicable for Mainland United Kingdom addresses ONLY. If you live in a non-mainland area (as defined by our courier companies in the section below) within the UK,please contact us BEFORE purchase for delivery costs.
  5. Please allow 3-4 working days for delivery.
    Important: for Royal Mail deliveries, the Royal Mail requires that 15 working days elapse before a parcel can be presumed lost.
  6. All deliveries require a Proof of Delivery and must be signed for. 
  7. By placing an order you are authorising us to accept a signature from another person on your behalf, if you are not present at the time of delivery.
  8. The person who signs for the item must be 18 years of age or older.
  9. You will receive notification from us with a tracking number and the name of the delivery company (ie. Royal Mail, DPD, Parcelforce or APC Ovenight) when your order is dispatched. 
    You should use this tracking number on the applicable delivery company's website to obtain information about the progress of your delivery. If you have any concerns or queries about your delivery contact us immediately. 
  10. If no one is present at the delivery address you provided when delivery is attempted, you are responsible without delay for contacting the delivery company to rearrange delivery or for collecting the consignment from the local sorting office or depot. 
  11. If the delivery company "returns the parcel to sender" (returns the parcel to us) where delivery has been attempted and where you have not contacted the delivery company to rearrange delivery for another day or have not collected your parcel from the delivery company, and where you have not contacted us for assistance, then we will deduct our delivery costs from the refund of your original payment. Alternatively, at your request and at your cost we can arrange to resend the order to you.
  12. It is your responsibility on receipt of the goods to check that these are correct and in satisfactory condition and to notify us within our specified timescales below with any issues.
  13. It is not possible for customers to collect orders in person at our premises under any circumstances.

Carriage Charge

  1. All postage costs listed are for Mainland United Kingdom ONLY. For other areas within the UK or abroad, pleasecontact us prior to purchase for shipping costs.
  2. The Scottish Highlands & Islands of Scotland with AB31-38, AB41-56, G83, FK17-21, IV - all postcodes, HS 1-9, KA27-28, KW0-17, PA20-78, PH15-99, ZE postcodes will incur an alternative postage charge as they are not classified as UK Mainland by courier companies. Please contact Woldsonline prior to purchase.
  3. Northern Ireland, Isle of Man & Isles of Scilly with BT, IM, PO30-41, TR21-25 postcodes will incur an alternative postage charge. Please contact Woldsonline  prior to purchase.
  4. Channels Isles with JE, GY postcodes will incur an alternative postage charge. Please contact Woldsonline  prior to purchase.
  5. We believe our postage costs to be fair. They cover all packaging and Royal Mail or courier charges. Prices and geographic areas are subject to changes without notice. Customers will be informed of any additional charges.
  6. If you wish to buy multiple items, whether items are the same or different, dependent on the total weight and volume we can usually combine carriage charges. Please contact Woldsonline prior to purchase.


Stock & Pre-Ordering

  1. If, when we go to pack your item, we feel that there is a problem with the item, we will not dispatch it. In this instance we may not have another item to send. If this happens we will inform you of the timescale for availability of the replacement item. If this is not acceptable to you we will cancel your order and refund your original payment.
  2. Some out-of-stock items or special order products are available for pre-order. It is best to contact us prior to ordering to find out the estimated restock or availability date. 


Manufacturer Warranties

  1. If applicable, details of manufacturer warranties or guarantees will be mentioned in the item description. Full details will be supplied by the manufacturer with the product.
  2. Any manufacturer warranty or guarantee applies only where the item has been used in accordance with the manufacturers guidelines.


Returns and Refunds

All returns must be authorised in writing. Please contact us by email at returns@woldsonline.co.uk with your reason for requesting a refund or an exchange, plus your name, the order ID, the item description and a daytime contact telephone number. 

Important: it is possible for customers to return items in person at our premises providing it has been previously been arranged with our customer support department on 01377 259222

Change of Mind: 30 Day Money Back Guarantee

  1. Woldsonline offers a 30 Day Money Back Guarantee if you change your mind about any of our products. Unwanted items must be returned within 30 days of the date of purchase.
  2. Under the UK Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund by informing us in writing within 14 days of receipt. Where applicable, this refund will include our standard delivery charge you paid at the time of order. 
    If you chose to pay for a non-standard postage option, such as an express or premium delivery service or for delivery to a geographical location that incurs an additional postage cost then this cost is not refundable.    
  3. The buyer will pay all carriage charges incurred to return unwanted products to Woldsonline.co.uk.
  4. If you inform us in writing after 14 days we will refund the cost of the order minus the original carriage costs we incurred. In the case of items purchased with free postage, the cost of the original carriage paid by Woldsonline.co.uk will be deducted, as this is a direct cost to us. 
    - For small and lightweight items that we dispatch using Royal Mail Signed For Delivery, carriage costs vary from £3.90 to £7.45 depending on the parcel's weight. 
    - For large, long or heavy parcels sent by courier, carriage costs vary from £8.70 - £15.00 depending on the size and weight of the parcel. 
    These postage costs are applicable to mainland UK deliveries only and different charges may apply for other locations. 
    Please contact us if you require more information.
  5. Please contact us by email at returns@woldsonline.co.uk with your reason for requesting a refund, plus your name, the order id, the item description and a daytime contact telephone number.
  6. Once we have authorised the return of the item(s), these must be returned to us within 7 working days.
  7. All goods must be returned to us in their original sealed undamaged retail packaging in a new, re-saleable condition, unused and complete with all component parts, accessories, free gifts, instructions, packaging, etc. 
    Please also include your original invoice or delivery note. 
    All returned goods are fully inspected, and if they do not meet these conditions, you will not be eligible for a refund.
  8. Where possible, please reuse the original outer carton or packaging.
  9. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  10. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned goods to ensure that all conditions have been met.

Cancellation of Order

  1. Please contact us by email at returns@woldsonline.co.uk as soon as possible notifying us of your wish to cancel your order with your reason, plus your name, the order ID, the item description and a daytime contact telephone number.
  2. If the goods have not yet been dispatched we will cancel your order and refund your payment in full.
  3. If your order has already been dispatched, you will need to wait until the order is delivered to you and then return it to us within 7 working days. 
  4. The buyer will pay all carriage charges incurred to return the cancelled order to Woldsonline.
  5.  All goods must be returned to us in their original sealed outer and inner packaging and retail packaging in a new, re-saleable condition, unused and complete with all accessories, instructions, packaging, etc. Include your original invoice or delivery note. All returned goods are fully inspected, and if they do not meet these conditions, you will not be eligible for a refund. 
  6. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  7. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned goods to ensure that all conditions have been met.

Incorrect Goods

  1. If we have sent you an incorrect product, we will exchange the product at our expense or refund the purchase costs.
  2. Please contact us by email at returns@woldsonline.co.uk  within 36 hours of delivery describing the incorrect item you have received, including any product codes on the packaging. We also require you to include a digital photo(s) of the incorrect item and its retail packaging. Tell us whether you would like a refund or an exchange, plus your name, the Order ID, the item description and a daytime contact telephone number.
  3. For authorised returns of incorrect goods, we will reimburse your cost of returning the item(s) to us (please provide a receipt or proof of purchase) so long as the cost of the return carriage does not exceed the cost of the original carriage we paid to send the order to you.
  4. Once we have authorised the return of the item(s), these must be returned to us within 7 working days.
  5. All goods must be returned to us in their original sealed retail packaging in a new, re-saleable condition, unused and complete with all accessories, instructions, packaging, etc. 
    Please include your original invoice or delivery note. 
    All returned goods are fully inspected, and if they do not meet these conditions, you will not be eligible for a refund. 
  6. Where possible, please reuse the original outer carton.
  7. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  8. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned goods to ensure that all conditions have been met.
  9. Approved exchanges will be dispatched no later than two working days after we receive and check your returned goods to ensure that all conditions have been met.

Goods Damaged in Transit

  1. Please check your goods on receipt of delivery. If items do arrive damaged or broken during transit, please let us know in writing within 24 hours of delivery. We are not able to claim for damage from a courier if this time elapses. If you do not inform us within 24 hours of delivery, then we will have no liability for items said to be damaged on delivery.
  2. If the outer packaging is visibly damaged on receipt, either refuse the delivery or you must clearly state damaged on the courier's delivery note when signing for the goods. Otherwise, we are not able to claim for damage from a courier and we will not take responsibility for items with damaged outer packaging if this is the case.
  3. Please contact us by email at returns@woldsonline.co.uk within 24 hours of delivery with a detailed description of the damage to the outer packaging as well as to the contents inside, plus your name, the order ID, the item description and a daytime contact telephone number.
    We also require you to include digital photos of the outer packaging and the contents which clearly depict the damage. Without this written information and photographic evidence of damage, we will not be able to process a refund or exchange.
  4. Please do not return goods to us unless we have given you authorisation to do so. Without a written authorisation from us, we will not be liable to refund any carriage costs incurred by you in returning goods to us.
  5. On a case by case basis we may provide a full refund or an exchange without requiring the damaged goods to be returned. We will notify you in writing of our decision.
  6. If we do make an authorised request for the damaged goods to be returned to us, we will reimburse your reasonable cost of returning any item(s) to us (please provide a receipt / proof of purchase (so long as your cost for the return carriage does not exceed the cost of the original carriage we paid to send the item to you.
  7. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  8. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check the described damage on the returned goods.
  9. Approved exchanges will be dispatched no later than two working days after we receive and check the described damage on the returned goods.

 

Faulty Goods

  1. Please check your goods on receipt of delivery. If an item proves to have a manufacturing fault, a factory defect or a missing element or part, please let us know in writing within 36 hours of delivery. 
  2. Contact us by email at returns@woldsonline.co.uk  with a detailed description of the fault, defect or missing part, plus your name, the order ID, the item description and a daytime contact telephone number.
    We also require you to include digital photos of the contents which clearly depict any fault or defect described. Without this written information and photographic evidence (where applicable) of faults/defects, we will not be able to process a refund or exchange.
    Note: Depending on the fault or defect described we may also request photos of the retail and outer packaging.
  3. Please do not return goods to us unless we have given you authorisation to do so. Without a written authorisation from us, we will not be liable to refund any carriage costs incurred by you in returning goods to us.
  4. On a case by case basis we may provide a full refund or an exchange without requiring the faulty goods to be returned. We will notify you in writing of our decision.
  5. If we do make an authorised request for the faulty goods to be returned to us, we will reimburse your reasonable cost of returning any item(s) to us (please provide a receipt / proof of purchase so long as your cost for the return carriage does not exceed the cost of the original carriage we paid to send the item to you. 
  6. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  7. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check for the described fault(s) on the returned goods.
  8. Approved exchanges will be dispatched no later than two working days after we receive and check for the described fault(s) on the returned goods.
  9. If a part is missing then we will liaise directly with the manufacturer to obtain the required part for you.

Under Warranty/Guarantee Issues

If an item under warranty or guarantee develops a fault or other issue please contact us. Woldsonline.co.uk (Flair Supplies Group) is an authorised retailer for a number of different manufacturers and suppliers, who each have their own warranty and guarantee processes. In some cases, Woldsonline (Flair Supplies Group) will handle warranty issues during the first year only and the manufacturer handles issues for any applicable remaining time period after this. In other cases, the supplier or manufacturer may handle all warranty claims directly. We will advise you of the procedure for your particular product when you contact us.   

 

Promotion codes and discounts

If you acquire a coupon, discount or promotional discount code offered by Woldsonline.co.uk, it is valid for use online only at Woldsonline.co.uk, and not in any other outlets, on any other websites or by phone, unless otherwise stated.

The following conditions apply:

  1. For the promotional code to be valid, a valid product must be added to your basket.
  2. Only one promotional code can be used per transaction unless otherwise stated.
  3. The promotional code cannot be used in conjunction with any other offer, code or with items on sale.
  4. If you have more than one promotional code, you may place separate orders.
  5. Orders must be made prior to the closing date and time stated.
  6. Orders will be delivered to UK addresses only.
  7. No cash alternative is available.
  8. All offers are subject to stock availability.
  9. Any refunds will take into account the discount.
  10. woldsonline reserves the right to modify or cancel a promotion at any time.
  11. All other Woldsonline terms and conditions apply.

 

Applicable Law

  1.  These terms and conditions shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
     

Miscellaneous Provisions

  1. Unless agreed, "working days" do not include Saturdays, Sundays or Public Holidays.
     

Customer support

  1. We answer messages and emails as quickly as possible. We always endeavour to resolve issues swiftly and fairly.

 

  1.  You can contact us by telephone or by email Monday to Friday (09:00-17:30).
     Telephone: 01377 259222
     Email:  enquiries@woldsonline.co.uk

 


Other Questions Related to Terms & Conditions

  1. If you have any other questions regarding our terms & conditions, do not hesitate to email us at enquiries@woldsonline.co.uk